Ask the Nannies: How Do I Address Family Issues?

What is the best way to approach a family when there is an issue that needs to be addressed?

Mom’s Best Friend’s staffing specialists Melanie and Elena have extensive experience as professional nannies. Their advice addresses frequently asked questions from both aspiring and experienced nannies.

Every family dynamic comes with its unique challenges and joys, and at some points in your nanny career, you will encounter issues with your employer that need to be addressed. Communicating concerns requires a thoughtful approach, and being open and honest is the key to resolving issues while maintaining a positive working relationship.

  • Avoid Misinterpretations: Face-to-face communication holds great value in resolving misunderstandings. Instead of resorting to texts or emails, consider scheduling a meeting with the parents. Misinterpretations often arise from written communication, and meeting in person helps prevent any misconstrued intentions.
  • Find Common Ground: When it comes to matters involving the children’s behavior or any other issues, it’s essential to recognize that while you bring expertise in childcare, the parents are the experts on their own children. Finding common ground is vital, and collaborative discussions can lead to solutions that benefit everyone involved. Sharing your insights, suggesting approaches you’ve successfully used in the past, and providing relevant resources can contribute to the conversation’s effectiveness. Melanie says: “Supplementing additional articles or training you have done in the past that may pertain to the issue are always helpful”.
  • Get Ahead of Conflicts: If you need to address contractual matters or propose changes, a face-to-face conversation is once again recommended. As children get older, and perhaps new children are born, duties and family needs change. Elena says “It’s important to review the agreement yearly to ensure a clear understanding of your duties and the family’s expectations.” In cases where intervention from Mom’s Best Friend is necessary, we’re here to support you through the process.
  • Know Your Limits: In situations involving medical or developmental concerns, it’s appropriate to express your thoughts to the parents. However, remember that you’re not a medical professional, and if an issue exceeds your knowledge or capabilities, recommending a consultation with the child’s pediatrician is the best course of action.

In the end, maintaining respect and transparent communication with the family you work for is paramount. Tailor your approach to each situation, focusing on collaborative solutions and preserving the positive relationship you share. By aligning your intentions with effective communication, you can navigate challenges and ensure a harmonious work environment.